What is V18?
We are an on demand sports rental marketplace. Our service is available in San Francisco and some surrounding areas.
Where do you deliver?
San Francisco, Daly City, South San Francisco, Millbrae, San Mateo. We deliver to homes, Airbnb's, and hotels.
(Pickup/Drop-off) location: 240 Dollar Ave, Unit M6, South San Francisco, CA 94080
May I use two different addresses to receive and return my rental?
Yes, as long as both are within the delivery range.
Can I pickup and drop off rentals myself?
Yes! Here is our address:
240 Dollar Ave, Unit M6, South San Francisco, CA 94080
When will my credit card be charged?
Your credit card is charged within 24 hours of the booking confirmation. The charge will appear on your credit or debit card statement as VEIGHTEEN VEIGHTEEN.COM (xx - amount)
Am I liable for equipment if someone steals it from me or if it breaks?
The financial cost of unreturned or damaged rental gear is to be determined fairly at our sole discretion. The financial cost to replace the unreturned or damaged gear will be paid by the customer. Normal wear and tear are definite factors that we will consider when assessing damage.
Can I cancel my booking?
Please un-book your rental at least 24 hours before the delivery to receive a full refund. A late cancellation fee of $15 is incurred after that. The cancellation date will be marked by the date on the email that we receive from you.
Can I extend a rental once I have booked it?
Hopefully! We would be glad to check our inventory for you. Some bouldering mats that are picked up may be scheduled for re-delivery to another customer during the same day. Just call us and ask! We'd be happy to be helpful. 1-415-689-8555
Why did you name the company V18?
The name V18 represents our company's aim to be futuristic and always involved in progression of athletics. The term V18 is a rock climbing term that is part of a difficulty-grading scale for bouldering. V18 is two difficulty levels higher than V16 which is currently the hardest level of bouldering that has ever been achieved.
Do you have another question?
Email email@example.com or fill out the from below.