Feel free to ask our drivers questions!
Our drivers are local, knowledgable experts that are prepared to help you. If you have questions about setting up gear, where the best locations are, or anything else please don't hesitate to ask.
Where do you deliver?
San Francisco, Brisbane, South San Francisco, Daly City, Colma, San Bruno, Millbrae, Hillsborough, Burlingame, and San Mateo.
Can I use two different addresses for delivery and pickup?
Yes, as long both are within the delivery range.
Can I pickup or drop-off rentals at your shop?
Yes, but we don't have someone there 24/7. Please use the booking form and enter our address and a delivery or pickup time. We are located at 240 Dollar Ave, South San Francisco, CA 94080
Am I liable for equipment if someone steals it from me or it breaks?
The financial cost of unreturned or damaged rental gear is to be determined fairly at our sole discretion. The financial cost to replace the unreturned or damaged gear will be paid by the customer. Normal wear and tear are definite factors that we will consider when assessing damage.
Can I extend a rental once I have booked it?
We would be glad to check our future bookings calendar to see if its possible without taking inventory away from another V18 customer. Please call us and ask.
Can I cancel my booking?
Please un-book your rental at least 24 hours before the delivery to receive a full refund. A late cancellation fee of $15 is incurred after that. The cancellation date will be marked by the date on the email that we receive from you.