Feel free to ask our drivers questions!
Our drivers are local, knowledgable experts that are prepared to help you. If you have questions about setting up gear, where the best locations are, or anything else please don't hesitate to ask.
Where do you deliver?
Delivery service is offered between San Francisco and San Jose.
How much does delivery and pickup service cost?
Delivery and pickup are $9 each. Any combination of on-demand service is alright with us. We'll adjust the invoice accordingly.
Can I use two different addresses for delivery and pickup?
Yes, as long as they are both are within the delivery area.
Can I pickup or drop-off rentals at your shop?
Yes, but we don't have a staff member there all of the time.
Please use the booking form and enter "Warehouse" for the address.
Make sure to enter the correct time in the delivery section so that our drivers know when to meet you there.
Can I get a delivery cost refund if I pickup and drop-off?
Yes. You'll get a refund for picking up and/or dropping off gear at our warehouse. We'll issue you the refund for the delivery and/or pickup cost as soon as we see an invoice with one or two addresses labeled, "Warehouse".
Am I liable for equipment if someone steals it from me or if it breaks?
The financial cost of unreturned or damaged rental gear is to be determined fairly at our sole discretion. The financial cost to replace the unreturned or damaged gear will be paid by the customer. Normal wear and tear are definite factors that we will consider when assessing damage.
Can I extend the rental period once I have the item?
Maybe. We would be happy to check our future bookings calendar to see if its possible; without taking inventory away from another V18 customer. Please call us!
Can I cancel a rental reservation?
Please un-book your rental at least 24 hours before the delivery to receive a full refund. A late cancellation fee of $15 is incurred after that. The cancellation date will be marked by the date on the email that we receive from you.